Shipping policy

Shipping Policy

At 5ive, we are committed to delivering your order safely, quickly, and efficiently. Please review our shipping policy below.

Shipping Charges

Free Shipping is available on all prepaid orders unless otherwise specified during promotional campaigns.
For eligible orders, any applicable shipping charges will be displayed at checkout before payment is completed.
Shipping fees, if applicable, are calculated based on the delivery location, package weight, and order value.

Order Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline (TAT)

Most orders are delivered within 3–7 business days across India.
Delivery timelines may vary depending on the destination, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances.
Remote or non-serviceable locations may require additional delivery time.

The estimated turnaround time (TAT) for order processing and dispatch is 1–2 business days. Delivery timelines may vary based on the customer's location and courier partner serviceability.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
You can also track your order through the order tracking link provided in the shipment confirmation communication.

Partial Shipments

In certain situations, items from the same order may be shipped separately to ensure faster delivery.
You will receive tracking details for each shipment individually.

Delivery Delays

While we strive to meet the estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including courier disruptions, weather conditions, regulatory restrictions, or peak seasonal demand.

Incorrect Address

Please ensure that the shipping address and contact details provided at checkout are accurate. 5ive shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information submitted by the customer.