Refund policy

How can I cancel my order?

An order, once placed, can only be cancelled within 2 hours of placing the order. To request a cancellation, please write to us at info@5ive.in.

Can I modify my shipping address after the order has been placed?

Yes, we can modify or update your shipping address provided you contact us within 4 hours of placing your order. However, if the order has already been processed or dispatched before we receive your request, the shipping address cannot be changed.

How will I receive a refund for a cancelled order?

Refunds for cancelled orders will be issued only in the form of a Gift Card/Store Credit. To request your refund, please contact our customer support team at info@5ive.in.

Refund Turnaround Time (TAT)

Approved refund requests in the form of Gift Cards/Store Credits will be processed within 5–7 business days from the date of approval.

Return and Exchange Policy

Due to hygiene, safety, and product integrity reasons, we do not accept returns or exchanges on products that have been delivered successfully.

If you have any questions regarding refunds or exchanges, please contact us at info@5ive.in.

Damaged or Incorrect Products

In the unlikely event that you receive a damaged, defective, or incorrect product, you must notify us within 3 days of receiving the order by emailing info@5ive.in with your order details and supporting photographs.

Upon verification, we will arrange for a replacement of the damaged or incorrect product. If a replacement is not possible, any approved refund will be issued only in the form of a Gift Card/Store Credit.